I have worked within the glazing industry for over 35 years, in this time predominantly working in installations. I have worked for some small, medium and large national companies. I have become more and more frustrated with the treatment that I and the customers were receiving.

About 6 years ago, I started taking on my own work for friends and family and continuously got recommended and from that become very busy working for myself.

I realised a different potential in the double-glazing industry was needed. No pushy, rude salesmen offering massive discounts on the over inflated prices if the customer signs the contract at the exact point in time whilst the salesmen are thinking about how much commission they will be earning on the sale and not if the product and price is correct for the customer. Also, the quality of services after the sale needs improving, fitters being paid so little their hearts not in the job and corners get cut, with no consideration for the customer’s property.     

With these points in mind I decided to start Craig Hancock Services to make a difference in the industry. This gives customers an alternative to the horror story company’s most people hear about.